Shipping and Delivery

We ship your products once the order and payment confirmed over phone call. We use third-party shipping services to ship the items across all over the Bangladesh. 

The delivery of your order may take inside Dhaka and for outside Dhaka:

# Tracking ID will be sent as SMS and customer can track the courier directly from courier service.

# Delays are to be expected in case of contingency.

# If there is any delay in courier due to the issues courier service Excel B2B is not responsible.

Product Change:

A customer can change a product variant before the shipment. After the shipment process began, a customer cannot change the product or item.

To make changes in the item list before shipping, customers can call +8801335129880 in applicable cases, the price will have to be adjusted while additional charges may apply in such cases.

Store pickup:

After placing an order from the website with select Store Pickup, A customer can pick up the product from our Head office (Gulshan - 2, Dhaka). A customer can visit the head office & pick up the product from there in 2 or 3 days after order confirmation.

To pick the product from a store you should bring:

# Your order numbers.

# Your NID Card.